Public Utility and Telecommunications Consumer Services

The Consumer Services Group serves as the Corporation Commission's liaison to the public on regulatory issues. The division investigates and mediates regulated public utility and some telecommunications complaints and conducts on-site inspections related to regulated utility service quality problems.

Please note we request you contact your service provider first for any matters related to billing or service levels.  For emergencies please contact 911 first for any matters with potential for public harm, then report to the Commission via the methods listed below.

Assistance with Utility Bills:

The Commission is unable to assist customers in paying their utility bills and does not operate the LIHEAP program.  If you need financial assistance in paying a bill, please contact the Oklahoma Department of Human Services or other programs listed on the provided link.


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Methods to Enter Complaints or Report Problems:

For consumer complaints, contact the Commission's Utility Consumer Services group at 405-521-2331 or 1-800-522-8154. You may also enter complaints, comments related to rate hearings, or report problems via the Online Complaint Form for Public Utility and Telecommunications Companies or through email at Please include your name, utility name, account information, and a detailed description of the issue. Preferred contact method and time would also assist in processing your complaint.

Consumers may make in-person complaints at 2101 N. Lincoln Blvd, Oklahoma City, OK, on the 5th floor from 8:00 a.m. to 4:30 p.m. Monday through Friday.  If you would like an in-person meeting at the Tulsa location, please call 1-800-522-8154 to set up an appointment so an agent can be made available.

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The following entities are NOT regulated by the Oklahoma Corporation Commission:

For matters relating to these entities, please contact your service provider directly.

Important Reference Materials: